Privacy Policy

Introduction

silvermomentis SARL ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silvermomentis.world or use our services.

We are the data controller responsible for your personal data. Our registered office is located at Avenue de la Gare 91, 3455 Dudelange, Luxembourg (Registration Number: RCSB732584).

Data Collection

We collect various types of information in connection with the services we provide, including data we collect directly from you, information we obtain from your use of our services, and data from third-party sources.

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, business details)
• Communication preferences and marketing consent
• Information provided in enquiry forms or correspondence
• Technical support requests and related information

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies
• Location data (general geographic location based on IP address)

How We Use Your Information

We use your information for various purposes based on legitimate business interests, your consent, or to fulfil our contractual obligations. Here's how we use your data:

• To provide and maintain our services
• To process and respond to your enquiries
• To send administrative information and service updates
• To personalise your experience and improve our website
• To conduct business analytics and market research
• To comply with legal obligations and protect our rights
• To send marketing communications (with your consent)
• To detect and prevent fraud and security breaches

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of data and the purpose for which it was collected:

• Contact enquiries: 3 years from last contact
• Marketing communications: Until you withdraw consent
• Website analytics data: 26 months
• Legal compliance data: As required by applicable laws

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for processing

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Incident response procedures

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable laws.